Terms and Conditions

Shipping Policy for Online Metal Store Ltd: Delivery Times & Costs

Standard Product Lead Times

At Online Metal Store Ltd, we are committed to delivering your products as swiftly as possible. We continuously strive to improve our lead times and accommodate your requests whenever possible.

Product Range:

Standard RAL Colours : 5 - 10 Days Lead Time

Other Non-Standard Colours: 7 - 15 Day lead Times

Special Made Colours: 15 - 35 Day Lead Time

Please note: If your order includes multiple product ranges, the lead time for the entire order will be determined by the product with the longest lead time.

Additional Delivery Time: For deliveries to the Scottish Isles and Northern Ireland, please allow an additional 3-5 working days on top of the lead times shown above.

Understanding Delivery Charges for Online Metal Store Ltd's Shipping:

England & Wales: Orders over £2500 (excl. VAT) qualify for free delivery. For orders under £2500 (excl. VAT), delivery charges will be calculated at checkout.
Scotland: Orders over £4000 (excl. VAT) qualify for free delivery. For orders under £4000 (excl. VAT), delivery charges will be calculated at checkout.
Northern Ireland: Orders over £4000 (excl. VAT) qualify for free delivery. For orders under £4000 (excl. VAT), delivery charges will be calculated at checkout.

For delivery charges to other destinations, please contact us at sales@onlinemetalstore.co.uk or call 07907239290

Delivery Dates & Times

If you require expedited delivery, please contact our customer service team at 07907239290, and we will do our best to accommodate your request.

Please note: We are unable to guarantee timed deliveries. Deliveries will be made between 8:00 AM and 5:30 PM, Monday to Friday.

At times, Online Metal Store's Ltd will use third-party couriers. Online Metal Store Ltd are not liable for any delays in deliveries that may occur when using third-party couriers.

Delivery Errors

We kindly ask that you check the accuracy and condition of your goods upon delivery. If there are any issues, such as damage, please accept the delivery, note the issue on the delivery paperwork, and contact us immediately at 07907239290. Failure to mark the paperwork correctly may affect the processing of damage claims.

DELIVERY VEHICLE & HANDLING

For smaller orders, products are typically bundled within protective packaging (weighing no more than 25kg each) and delivered via a courier service. These items will be placed as close as possible to your delivery address.

For larger orders, items will be wrapped onto a pallet and delivered by a dedicated courier service. Please ensure there are enough people on site to unload these items as drivers will not offload palletized goods.

Please note: Due to the size and weight of some products, we recommend using two people to carry longer lengths. Metal Profiles Ltd will not be held responsible for any injuries that occur during self offloading.

SITE ACCESS
Please ensure there is clear access to the delivery site on the day of delivery. If you anticipate any access issues, please inform our customer service team when placing your order. If a delivery fails due to access restrictions that were not communicated to us, additional delivery charges may apply for a re-delivery.
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