Privacy Policy

Effective Date: 27 June 2025
Company Name: Online Metal Store Ltd
Contact Email: sales@onlinemetalstore.co.uk

At Online Metal Store Ltd, your privacy and trust are important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or communicate with us.

Information We Collect

We collect personal data to provide you with the best possible service. This may include:

Contact Details: Name, email address, phone number, billing and shipping addresses
Order Details: Products purchased, order history, payment method (we do not store card details)
Website Usage: IP address, browser type, device type, and browsing behaviour via cookies and analytics tools
Communication Records: Emails or messages you send to us

How We Use Your Information

Your personal information may be used for the following purposes:

To process and deliver your orders
To provide customer service and respond to enquiries
To send order confirmations, updates, and invoices
To personalize your experience and improve our website
To comply with legal obligations
With your consent, to send you promotions, updates, or newsletters

Legal Basis for Processing

We process your data based on:

Your consent (e.g. newsletter subscriptions)
The need to fulfill a contract (e.g. processing your order)
Legal compliance (e.g. tax and accounting records)
Our legitimate interests (e.g. improving our services)

How We Protect Your Information

We implement security measures such as:

SSL encryption for all transactions
Restricted access to sensitive data
Regular software and platform updates

We never sell, rent, or trade your personal data with third parties.

Sharing Your Information

We may share limited personal data with trusted service providers who assist in:

Payment processing (e.g. Stripe, PayPal)
Shipping and delivery services
Website analytics and customer support platforms

All third parties are required to comply with strict data protection rules and are only given the information necessary to perform their services.

Cookies Policy

We use cookies to enhance your experience on our website. Cookies help us understand how visitors interact with our site, remember preferences, and improve performance.

You can control cookie settings in your browser or opt out of non-essential cookies through our cookie banner.

Retention of Data

We retain your data only as long as necessary to:

Fulfill the purposes outlined above
Comply with legal and financial obligations
Resolve disputes or enforce our terms

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review this page regularly.